Privacy Policy

Last updated: December 2024

Zing Property ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Contact details (name, email address, phone number)
  • Property information (address, postcode, property type)
  • Communication records when you contact us

2. How We Use Your Information

We use the information we collect to:

  • Provide property valuations and cash offers
  • Communicate with you about our services
  • Process property transactions
  • Improve our services and website
  • Comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Consent: Where you have given clear consent for us to process your personal data
  • Contract: Where processing is necessary for a contract with you
  • Legitimate interests: Where processing is in our legitimate interests and doesn't override your rights
  • Legal obligation: Where we need to comply with a legal requirement

4. Data Sharing

We may share your information with:

  • Solicitors and conveyancers involved in property transactions
  • Third-party service providers who assist our operations
  • Regulatory bodies when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For property transactions, this is typically 6 years after completion.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Erase your personal data (in certain circumstances)
  • Restrict processing of your personal data
  • Data portability
  • Object to processing
  • Withdraw consent at any time

8. Cookies

We use cookies and similar technologies on our website. For more information, please see our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@zingproperty.co.uk
Phone: 0XXX XXX XXXX

10. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been processed unlawfully. Visit ico.org.uk for more information.